Last updated: 17 October 2026
Damaged, defective or incorrect items
If your piece arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number, photos of the product and its packing and, if possible, an unboxing video.
Once we confirm the issue, we will send a replacement or give you a full refund, including any shipping you paid. We arrange the return pickup or cover its cost in these cases.
Returning unused items
Changed your mind? You can return an eligible piece within 7 days of delivery if it is:
- unused, undamaged and in the same condition you received it,
- in its original packing, with all tags, boxes and accessories, and
- not in the list of non-returnable items below.
For change-of-mind returns, return shipping is paid by you and the original shipping charge is not refunded.
What can be returned
| Item | Change-of-mind return |
|---|---|
| Brass idols, diyas, lamps, pooja items and home décor | Yes, within 7 days if unused |
| Silver articles such as idols, frames, pooja sets and utensils | Yes, within 7 days if unused, with tags and packing |
| Silver and gold coins and bars | No |
| Gemstone malas and bracelets that have been worn | No |
| Return gift and bulk orders | No |
| Customised pieces and pieces sourced specially for you | No |
Items marked "No" can still be replaced or refunded if they arrive damaged, defective or incorrect. Pieces damaged by use, cleaning or handling after delivery cannot be returned.
How to request a return
- Tell us. WhatsApp or call +91 93637 34144, or email silverandshine.enquiries@gmail.com, with your order number, the item and the reason for the return.
- Get approval. We confirm whether the item is eligible and share the pickup details or our return address.
- Pack it safely. Use the original packing. We are not responsible for damage caused by poor packing on the way back.
- Send it back within 5 days of approval, and share the tracking number with us.
Please do not send items back without contacting us first, as we may not be able to trace unannounced parcels.
Inspection
When the piece reaches us, we inspect it within 2 working days and let you know the outcome. If a returned item is used, damaged or incomplete, we may decline the return and send it back to you, or offer a partial refund.
Refunds
Approved refunds are issued within 7 to 10 working days of approval:
- UPI, credit and debit card payments are refunded to the same account or card you paid with.
- NEFT payments are refunded to the bank account you share with us.
Your bank may take a few extra days to show the refund. If you have not received it after 10 working days, please contact us and we will share the transaction reference.
Exchanges
If you would like a different piece instead of a refund, let us know when you request the return. We will arrange an exchange where stock allows, and settle any price difference with you.
Cancellations
- You can cancel an order before it is dispatched for a full refund.
- Once an order is dispatched, it is treated as a return under this policy.
- Return gift, bulk and specially sourced orders cannot be cancelled once we have started sourcing or packing them, unless we agree otherwise in writing.
- We may cancel an order if a piece is unavailable or if there is an error in its price or description. You will receive a full refund.
International orders
For orders delivered outside India, we accept returns only for damaged, defective or incorrect items. Customs duties, import taxes and international shipping charges are not refundable.
Contact us
Silver & Shine, No. 155/18, 1st Floor, L.B. Road, Thiruvanmiyur, Chennai 600041, Tamil Nadu. Phone +91 93637 34144 or +91 95007 64144. Email silverandshine.enquiries@gmail.com.
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