Last updated: 17 October 2026
Order processing
We pack and dispatch orders on working days, Monday to Saturday, excluding public holidays. Most in-stock orders leave our Chennai store within 2 to 4 working days of payment confirmation.
- Orders paid by NEFT are processed once the payment reaches our account.
- Return gift, bulk and specially sourced orders take longer. We confirm the expected dispatch date with you before we go ahead.
- Orders placed on a Sunday or public holiday are processed on the next working day.
Delivery timelines
Once your order is dispatched, delivery usually takes the following time. These are estimates from our courier partners, not guarantees.
| Delivering to | Usual time after dispatch |
|---|---|
| Chennai and nearby areas | 1 to 3 working days |
| Rest of Tamil Nadu and South India | 2 to 5 working days |
| Rest of India | 3 to 8 working days |
| North East, Jammu & Kashmir, Ladakh, island territories and remote pin codes | 6 to 12 working days |
| International | 7 to 21 working days, plus customs clearance |
You can check an estimated delivery date for your pin code on any product page.
Shipping charges
Shipping charges depend on the weight, size and destination of your order. They are calculated and shown at checkout before you pay. For heavy pieces, large idols and bulk orders we may share a separate delivery quote, and we will confirm it with you before dispatch.
International delivery
We ship to many countries through international courier services. Please note:
- Customs duties, import taxes and clearance fees charged by the destination country are not included in our prices and are payable by the recipient.
- Some countries restrict the import of silver, antiques or religious artefacts. Please check your country's rules before ordering.
- If a parcel is refused, abandoned or returned because duties were not paid, return shipping and duties are not refundable.
Address and delivery attempts
Please give a complete delivery address with landmark, pin code and a phone number that is reachable on the day of delivery. Couriers usually make up to three delivery attempts.
If a parcel comes back to us because of an incorrect address or repeated failed attempts, we will contact you. Re-delivery charges may apply. If you would rather cancel, we refund the order value minus the shipping costs already incurred.
Tracking your order
When your order is dispatched, we share the courier name and tracking number by email or WhatsApp. You can also see your order status in My account.
How we pack
Idols, lamps, marble, glass and other delicate pieces are wrapped in protective layers and packed in sturdy cartons with cushioning. Silver pieces are packed discreetly in plain outer packaging. Return gift orders are packed by quantity so they are easy to hand out.
Damaged or missing items
If your parcel arrives damaged, tampered with, or with an item missing, please contact us within 48 hours of delivery with:
- your order number,
- photos of the outer box, the packing and the product, and
- an unboxing video if you have one. It helps us settle the claim with the courier quickly.
Delays
Deliveries can take longer during festival seasons such as Deepavali and Navaratri, during heavy rain or cyclones, strikes or courier disruptions, and while international parcels are held at customs. We will keep you updated, and you can always ask us for the latest status.
Contact us
Silver & Shine, No. 155/18, 1st Floor, L.B. Road, Thiruvanmiyur, Chennai 600041, Tamil Nadu. Phone +91 93637 34144 or +91 95007 64144. Email silverandshine.enquiries@gmail.com.
Question about an order?
We reply quickly on WhatsApp