Frequently asked questions

Add the pieces you like to your cart, open the cart and continue to checkout. Enter your delivery details, choose a payment method and place the order. You will receive an order confirmation by email.

We accept UPI, credit and debit cards, and NEFT bank transfer. The options available for your order are shown at checkout.

Yes. Card and UPI payments are handled by a secure payment gateway over an encrypted connection. We never see or store your full card details.

Of course. Call +91 93637 34144 or message us on WhatsApp with the product names or links, and we will help you complete the order.

Yes. All prices are in Indian Rupees (₹). International customers are charged in INR and their bank converts the amount at its own rate.

Yes, we ship across India and internationally. Delivery charges and any customs duties for international orders are explained in our shipping policy.

Most orders are dispatched within 2 to 4 working days. Delivery within India usually takes 3 to 8 working days after dispatch, and international delivery usually takes 7 to 21 working days depending on the destination.

Once your order is dispatched we share the courier name and tracking details by email or WhatsApp. You can also see your order status in My account.

Idols, marble, glass and other delicate pieces are wrapped in protective layers and packed in sturdy cartons to travel safely.

Please contact us within 48 hours of delivery with photos and, if possible, an unboxing video. We will arrange a replacement or refund as described in our returns policy.

Unused pieces in their original packing can be returned within 7 days of delivery, except for the items listed in our returns policy, such as bulk return gift orders and coins.

Once we receive and check the returned piece, refunds are issued to your original payment method within 7 to 10 working days.

Yes, any time before it is dispatched. Call or WhatsApp us with your order number and we will cancel it and refund you in full.

Yes. We are photographing our collection and adding pictures over time. Until then, tap Ask for photos & details on any product page or message us on WhatsApp, and we will send photos or a short video. You are also welcome to visit our Thiruvanmiyur store.

We carry both. Plated pieces are listed under Plated Silver & Gold. For weight and purity details of any silver piece, ask us before you order and we will confirm them for you.

Many of our pieces are handcrafted, so small variations in finish, colour and size are natural and part of their character.

Our care guide explains how to clean and store silver, brass, marble and gemstones so they stay beautiful for years.

Yes. Tell us the occasion, quantity, budget per gift and date through our return gift enquiry or on WhatsApp, and we will shortlist pieces for you.

For large quantities we suggest reaching out two to three weeks before your event so we can confirm stock and packing in time.

Yes. We deliver bulk orders across India. Share the delivery city in your enquiry and we will include delivery in the quote.