Last updated: 17 October 2026
Order processing
Orders are processed on working days (Monday to Saturday, excluding public holidays). Most in-stock orders are packed and dispatched within 2 to 4 working days of payment confirmation.
Bulk orders, return gift orders and pieces that need special packing may take longer. We will confirm the expected dispatch date with you before we proceed.
Orders paid by NEFT are processed once the payment reaches our account.
Delivery within India
We deliver to most pin codes across India through reputed courier partners. Delivery usually takes 3 to 8 working days after dispatch, depending on your location. Remote areas may take a little longer.
International delivery
We ship to many countries. International orders usually arrive within 7 to 21 working days after dispatch, depending on the destination and customs clearance.
Customs duties, import taxes and clearance fees charged by the destination country are not included in our prices and are payable by the recipient. Please check your country's import rules before ordering, especially for silver and religious artefacts.
Shipping charges
Shipping charges depend on the weight, size and destination of your order and are shown at checkout before you pay. For bulk and heavy orders we may share a separate delivery quote.
Tracking your order
When your order is dispatched we share the courier name and tracking number by email or WhatsApp. You can also check your order status in My account.
Packing fragile pieces
Idols, lamps, marble, glass and other delicate pieces are wrapped in protective layers and packed in sturdy cartons. Silver pieces are packed discreetly.
Damaged or missing items
If your parcel arrives damaged, tampered with or with an item missing, please contact us within 48 hours of delivery with photos of the outer box and the product. An unboxing video helps us resolve the issue quickly with the courier. See our returns & refunds policy for what happens next.
Contact us
Silver & Shine, No. 155/18, 1st Floor, L.B. Road, Thiruvanmiyur, Chennai 600041. Phone +91 93637 34144 or +91 95007 64144, email silverandshine.enquiries@gmail.com.