Last updated: 17 October 2026
Who we are
Silver & Shine, No. 155/18, 1st Floor, L.B. Road, Thiruvanmiyur, Chennai 600041, India, runs this website (silverandshine.in). This policy explains how we handle your personal information.
Information we collect
- Details you give us: your name, phone number, email, billing and delivery address, and any messages you send through our forms, WhatsApp or email.
- Order details: the products you buy, order value and payment status. Card and UPI payments are processed by our payment partners; we do not see or store your full card details.
- Account details: if you create an account, your login details and order history.
- Technical data: basic information such as your browser type, device and pages visited, collected through cookies and server logs.
How we use it
- To process, pack, deliver and support your orders
- To reply to your questions and return gift enquiries
- To send order updates by email, SMS or WhatsApp
- To prevent fraud and keep our website secure
- To meet our legal, tax and accounting obligations
- To send offers or festival updates, only if you ask us to. You can opt out at any time.
Who we share it with
We share only what is needed with courier partners (to deliver your order), payment gateways and banks (to process payments), and service providers who host and maintain our website. We may disclose information when required by law. We never sell your personal information.
Cookies
We use cookies to keep items in your cart, remember your login and preferences such as dark mode, and understand how our website is used. You can block or delete cookies in your browser settings, but parts of the website, such as the cart, may not work without them.
How long we keep it
We keep order records for as long as required by tax and accounting laws. Other information is kept only as long as it is needed for the purposes above.
Your choices
You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us. Some information may need to be kept to meet legal obligations.
Security
Our website uses an encrypted (HTTPS) connection, and we limit access to your information to people who need it to serve you. No method of transmission over the internet is completely secure, but we take reasonable care to protect your data.
We may update this policy from time to time. The latest version will always be on this page.
Contact us
For any privacy question, email silverandshine.enquiries@gmail.com or call +91 93637 34144.